Frequently Asked Questions

Please go to “login” and click “sign up”. Fill in your full name, valid email address and password before click the “register” button. It is that simple for you to join as member

The benefits includes
a. You are entitle for RM 15 discount voucher when you first sign up with us.
b. You are entitle for RM 15 discount voucher during your birthday month.
c. You are entitle for 1 point for every RM 1 spend with us. Points accumulated can be convert to purchase discount. For more information, refer to question no 6-8.
d. You are given our quarterly newsletters in regards to healthcare for free.
e. You will enjoy member special promotions which we will be sending you through email notification.
f. You are given special privileges for any health event that is organized by Apex.
g. You can store your family medical history, prescription, laboratories and scan results in our website. All information will be kept highly confidential secured.

Please click on “account” and choose “profile”. You may update your details that includes address and profile photo.

Please click on “account” and choose “profile”. You may change your password here.

Please click on “account” and choose “invite” people. There is a statement to show all points earned from your purchase history.

You get 1 Apex Point for every RM1 spent. You can fast-track your point’s accumulation by purchasing selected products with 5x or even 10x points multiplier.

You are entitled to exchange 100 points earned with discount value of RM 1. You may exchange for discount during checking out from your purchase card.

Please click on “account: and choose my orders. You will see all your purchase history and order status

Yes, please add the items of your interest into “add to wishlist”, in which the button can be found below the items.

All personal data submitted will be kept highly confidential secured. Your contact information will be used by solely by Apex for promotional purposes only.

Please click on “account” and go to my orders. The status of the order is shown on the order statement.

Please refer to return policy.

Yes, it is inclusive of GST

Yes.

Tax amount is shown at the bottom of the cash invoice.

It will be reflected on the cash invoice. Items that have zero GST will have ZRL. Items that have 6% GST will have SR-S.

Coupon codes can only be used when the purchase value is RM150 or more. Only one code is to be used per transaction.

To locate your code(s), simply navigate to ‘Coupon List’ under your profile. To use, just apply one at checkout.